Seriously - Anker now wants me to send a PayPal for the exchange to an @ianker.com (not @anker.com) address, and I have to send both payment and my unit first - can anyone confirm this is legit? edit just checked it’s not☹️. If physical injury, loss of data or damage is caused by failure to follow instructions, the warranty does not apply. When you speak with Anker/Nebula be sure to ask about the Mars II reset procedure and please report back with your findings. Sideload applications ; Adjust the picture; Pair Bluetooth speakers; Use the Mars II as a Bluetooth speaker; Sideload applications. I called them yesterday in the middle of the day and they still haven’t returned my call. This means for devices like the Mars II that don’t have the Play Store, you can still install apps that Nebula’s store is missing. Do you know of any technical service email or warranty from Anker International to have an official opinion that can support my argument that these connectors have not been damaged by a fall or by misuse? The Nebula Mars II looks nearly identical to the original projector. A while ago I’ve upgraded my Nebula Mars II to the V1045 Beta Firmware (with Google Play Support). Thanks. Please provide pictures of the outside of the nebula so that when @AnkerSupport @AnkerTechnical @AnkerOfficial does take a look at this thread they will be able to better assist you ASAP. Members. Please provide pictures of the outside of the nebula so that when @AnkerSupport @AnkerTechnical @AnkerOfficial does take a look at this thread they will be able to better assist you ASAP. I figured out that if you warm the projector up before turning it on, it will work. Read our detailed review of the Nebula Mars 2 including comparison of features, user feedback and awards. Please send email to support@seenebula.com, we will try our best to help you! This is an unofficial forum. Never with time. Nebula Mars 2 Pro Projector, power adapter and power cord, quick start guide, remote control and battery, 12-month warranty, and Worry-Free Warranty. Use a soft, lint-free cloth. Unless you did of course. Shop Nebula Capsule II 720p Wireless Smart DLP Projector Black at Best Buy. Anker Nebula Mars 2 reviews, pros and cons, Amazon price history. UPC: 194644169978. pretty sure you can reset the Mars II by holding down the power button and one of the volume buttons for 10 seconds or so but I’m not sure about the exact procedure. I sent an email to Anker support but no response yet. Finally went ahead and ordered a replacement AC adapter, and it worked immediately to charge up the Mars battery (according to the status LEDs). I’d tried emailing Anker support (twice) and never got any response. Plenty warm here most of the time here in SoCal, so I don’t think “preheating” it will help - leaving the shutter open and trying the remote don’t seem to work either. As I mentioned, mine was fixed by just warming it up before turning it on using a radiator or a fan heater. Additional information. We created Anker® to make the smart life simpler; tackling first-world problems like low battery and slow data access to make life better. The last week also restarted as soon as it turned on. (included) Customer Reviews: 4.2 out of 5 stars 602 ratings. By AppleInsider on February 27, 2020 70 . The Anker Nebula Mars II Pro has much to recommend it as an entertainment projector. Built-in wi-fi and a range of apps apps allow you to stream content directly. I’ve tried emailing and calling Anker and have not received any real reply. Add to basket. I’ve sent an e-mail but it was already weekend. Thanks for the # though. In terms of audio output, the Nebula Solar Portable has dual 3 watt speakers; hence a total of 6 watts RMS, which is less volume output than the single 8-watt Capsule Max or the 20-watt Nebula Mars 2 Pro, which is a real portable sound powerhouse. other foreign objects may damage the There is a risk of explosion if unit. I bought it in a retail store, and took it to Ankerstore Chile for technical service. Product Dimensions 7.01 x 5.24 x 4.8 inches Item Weight 4 pounds ASIN B07PX8PN5S Item model number AK … It’s the perfect projector for an outdoor movie night, camping, or a cookout, and you can use it indoors on a large blank wall for a Halloween movie marathon. The issue is that it seems to try to boot, but halts the process. Once the power light in the back of the projector turns full green, you’re ready to turn it on. But when I opened the shutter, either nothing happened, or the projector fan would start and the bulb might come on briefly before everything shut off. Discussion of Nebula brand projectors including the Capsule and Mars. 300 ANSI lm brightness and 720p DLP IntelliBright technology combine to create a crisp, clear picture. ¿? Can you provide some pictures of the supposedly broken connectors? Any advice about how to reach Anker? Either works, please let me know if you need instructions on how to upload pictures newbies on the community sometimes find uploading pictures to be difficult. They opened the equipment and now the responsible for those connectors being broken is me. Household. Buy Nebula, by Anker, Mars II 300 ANSI Lumen Home Theater Portable Projector with 720p 30 to 150 Inch DLP Picture, Outdoor Projector, 10W Speakers, Android 7.1, 1-Second Autofocus, Movie Projector online on Amazon.ae at best prices. Price Match Guarantee. • Never place the device in a confined space. Potential Beta Firmware issue? Anker Nebula Mars 2 Projector. Check other Exciting Tech. Long press the power button and see what happens. The issue that myself and others on reddit have come to the conclusion is that the powerplug develops an internal grounding problem which prevents the Mars II … Hello!! It is unlikely that you damaged the pins inside of the HDMI port that connect to the HDMI cable this would be difficult to do but not unheard of. What should I search for on Amazon in regard to the charger? It did this regardless of whether it was plugged in or not. Regardless of your initial reason for having to take it in to be serviced it should not be returned to you more damaged then it was. Of course, tomorrow afternoon I can send them. In my case I never had problems with the hdmi port. 5.0 out of 5 stars 1 rating. In your first picture the connector can be seen pulled away from where it needs to be I suspect that the problem is cheap wiring in the shutter or something so that the projector doesn’t get the “shutter open/power on” signal. Adding to your cart. Advanced DLP technology provides more detailed, more vibrant … @crimedin Hi all, I have a Nebula Mars II Pro, on which I side-installed the Criterion application (by installing the app's APK file). Anker Nebula Mars 2 Pro Portable Projector (D2323211) at great prices. I am sure that in the United States the problem would be treated differently. The Anker Nebula Mars II speaker is a compact portable project that allows you to turn any wall into the big screen. It packs 720p resolution, and at 500 lumens it is brighter than many of its peers. It’s called the Nebula Mars II Pro, and it’s on sale for $370 on Prime Day. 17 Troubleshooting • Always handle … Created Jan 1, 2018. While it’s not going to tempt cinephiles, those looking for an easy-to-use, easy-to-transport portable projector need look no further. My advice, is don’t do it. Download and use the apps directly through Mars II Pro to view copyrighted content from these providers. Always leave enough space around the device for ventilation. The Solar … Dust particles and yourself. 14 Using the Nebula Mars II • Protect the device against direct sunlight, heat, large temperature fluctuations and moisture. Let's have a look at those in detail. To test this theory please unplug the projector wait for 24 hours to drain (we don’t want to create a short circuits) any internal capacitors then plug in a HDMI cable lightly apply pressure up down and side to side see if the port moves. Condition: Used. Buy Nebula, by Anker, Mars II 300 ANSI Lumen Home Theater Portable Projector with 720p 30 to 150 Inch DLP Picture, Home Entertainment, 10W Speakers, Android 7.1, 1-Second Autofocus, Movie Projector: Video Projectors - Amazon.com FREE DELIVERY possible on eligible purchases Responses Within 24 Hours. Help is one click away. Have you emailed them? in the technical service they insist that this is due to blows or misuse. Delivery: Standard: 1-3 working days. So annoying. 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